The ISO 9001:2015 – Quality Management System (QMS) – is the most requested international normative reference by the market and the most used by companies, as it guarantees a quality standard.

It aims to help companies improve their performance, meet customer expectations, and demonstrate their commitment to quality. It is applicable to organizations of all types and sizes, regardless of their sector or activity.

Why implement ISO 9001:2015?

  • Customer focus: identify and understand your customers’ needs and expectations and strive to meet or exceed them.
  • Leadership: leadership must create and promote an internal environment that supports the effectiveness of the QMS.
  • Employee engagement: people at all levels of the organization must be involved and committed to the effectiveness of the QMS.
  • Process approach: identify, understand, and manage the interrelated processes that create value.
  • Continuous improvement: continuously improve the effectiveness of your QMS.
  • Evidence-based decision making: make decisions based on relevant data and information.
  • Relationship management: establish, maintain, and improve mutually beneficial relationships with stakeholders.

What are the Benefits?

The benefits of implementing ISO 9001:2015 include:

  • Improvement of product and service quality: the standard helps organizations identify and correct non-conformities, leading to better quality products and services.
  • Increased customer satisfaction: the standard helps organizations meet customer expectations, leading to increased customer satisfaction.
  • Cost reduction: the standard helps organizations eliminate waste and inefficiencies, leading to cost reduction.
  • Better business performance: the standard helps organizations improve their overall performance, leading to increased productivity and profitability.

ISO 9001:2015 is a certifying standard, which means that companies that implement it can be certified by an accredited body. Certification is a demonstration that the organization meets the requirements of the standard.